Standard warranty covers the parts and labor for 90 days from the date of purchase unless otherwise specified. Product must be assembled as per the directions provided to you in this package. Customer is responsible for all shipping and handling cost associated with warranty replacement parts. Please include a copy of the packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related issues. Ship all warranty related returns to: Body Action System 7850 Ruffner Ave Van Nuys, CA 91406 Warranty covers replacement, correction, or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warranty repair. The BAS™ System will not be held responsible for any claims if the product is misassembled in any way, shape or form. Manufacturer’s warranty plus any extended warranty will be completely null and void if product is misassembled or misused or modified.
We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. You will need to contact our Customer Service Team here to request an Return Authorization number (RA#). Please mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. Return packages must be post marked within seven (7) days of the RA# issue date. If merchandise is received after 15 days after the RA# is issued then merchandise will be subject to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 30 DAYS AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER
This number can be obtained by sending an email to our Customer Service Team here
ADDITIONAL RETURN TERMS AND CONDITIONS
- RETURN PERIOD: 30 days from the day product is delivered to customer
- All items must be returned in their original packaging along with any accessories, parts, and instruction manuals that were shipped with original order
- A Return Authorization number must be obtained in the 30 day return period as mentioned above
- Returns must be received at our facility within 15 days of the date a Return Authorization number is generated
- Shipping, handling and processing costs are non-refundable
- Customer is responsible for return shipping costs